Shaily Chhabra has been into Customer services and Quality for last 17 years having worked with some of the prominent players in Telecom and ITES in India.The blog is a platform to share her experiences in her related fields and build up a repository of workable and realistic practices which can be used by the service community in enhancing Customer Services.This is a selfless editorial by a passionate professional hoping that the visitors to the blog can benefit from the available information.


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